KnowledgeBase wins contract from NCR U.S to develop CRM application
Woodbridge, New Jersey, U.S - September 10, 2000
KnowledgeBase signed the agreement with NCR, a
leading CRM vendor in the world to develop Customer
Relationship Management Software application for NCR.
KnowledgeBase will be working closely with NCR
Copenhagen, Denmark and NCR US, New Jersey to deliver
the solution by beginning of 2001.
Under this agreement, KnowledgeBase will continue the
development of ChurnSENTRY and Spotlight (Balanced
Scorecard)
The deal involves not only development, but also
providing a 24 X 7 world-wide support and world-wide
consulting/deployment team.
""KnowledgeBase has been selected because of the proven
application development capabilities adhering to CMM
standards. Not to mention the know-how in utilizing
predictive data mining and artifical intelligence
technologies. Next generation CRM solutions will be
fortified with heuristical capabilities in order to
predict and understand the customer better"" quotes Jim
Powell, NCR Vice President.
The development will be carried out at KnowledgeBase
offices in Malaysia, India and US. ""We are very excited
with work with NCR. We believe that KnowledgeBase
innovative team will be able to deliver world-class
application using leading edge technologies"" says Subra
Suppiah, Chief Executive Office, KnowledgeBase.
KnowledgeBase is certified with CMM Level III, making
one of a few companies in South East Asia with such
quality standards.